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terror attack/ shooting
Rules of conduct to use

1. Evacuation
If there is an accessible escape route, try to leave the building or the area where the shooting started.
Be sure to:
  • think over the escape route;
  • evacuate regardless of whether other people agree to go with you;
  • leave your belongings;
  • if you can, help the others to escape;
  • do not let the others go where the shooter might be;
  • keep your hands in open view;
  • follow the instructions of any police officer;
  • do not try to move the injured;
  • call RESCUE SERVICE 112 when you are safe.

2. Shelter
If you cannot evacuate, find a place to hide where the shooter is unlikely to find you.
Your shelter:
  • should be out of sight of the shooter
  • should give protection in case of shooting in your direction (for example, an office with the door closed and locked)
  • should not become a trap for you or restrict your movements
To keep the shooter out of your shelter:
  • Lock the door
  • Block it with heavy furniture
If the shooter is nearby:
  • Mute your mobile phone and other devices
  • Turn off any source of noise (such as radio or TV)
  • Hide behind large objects (such as cabinets or tables)
  • Keep quiet
If you cannot evacuate nor find shelter:
  • Keep calm
  • Whenever possible, dial the emergency number (112) to alert the police of the shooter's whereabouts.
  • If you cannot speak, stay on the line and let the dispatcher hear what is happening

3. Resisting the Shooter
Do not resist the shooter UNLESS ABSOLUTELY NECESSARY, and only when your life is in imminent danger.
  • You should act as aggressively as possible;
  • Throw objects at the shooter and use improvised weapons;
  • Shout;
  • If you have started to take action, keep at it.

4. Law Enforcement Bodies
The law enforcement agencies aim at stopping the shooter as soon as possible. They will head to the area where they have heard the shots coming.
  • Keep calm and follow their instructions;
  • Do not hold anything in your hands (for example, bags or jackets);
  • Raise your hands at once and spread your fingers;
  • Keep your hands in open view at all times;
  • Avoid making sudden movements towards the police – for example, trying to grab onto them.
What you should report to the police or the emergency operator
  • Where the shooter is;
  • The number of shooters, if there is more than one of them;
  • Description of the shooter(s);
  • The number and type of the shooter’s (the shooters’) weapons; and
  • The number of possible victims of the attack.